Reimbursement Instructions

Shift Physical Therapy and Wellness is a cash based (out-of-network) provider for physical therapy services. If you are interested in submitting for reimbursement from your insurance provider for your physical therapy visits, we have outlined the steps you will need to take.

1. Call your insurance company to ask if you are able to be reimbursed for out-of-network physical therapy services per your policy. The phone number for your insurance company is typically listed on the back of your card.

2. If the insurance company says yes, ask the representative from the insurance company where you can find the reimbursement form. Obtain the form as you are directed by the representative.

3. Notify your therapist at Shift Physical Therapy and Wellness that you will be submitting for reimbursement from your insurance company. We will provide you a “superbill” at your time of payment. This receipt will include ICD-10 codes and CPT codes with the charges.

4. Send your completed form along with the “superbill” to your private insurance company for reimbursement.

5. The amount to be reimbursed by your insurance company is based on their policy and varies between insurance providers. They will send the reimbursement check directly to you at the address you provide to them on the form.